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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20161013T183000Z
DTEND:20161013T200000Z
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SUMMARY:LUNCHEON
DESCRIPTION:EXCEEDING CUSTOMER EXPECTATIONS\n\n\n\nThis session was voted one of the top two keynotes in the world by the Meeting Professionals International Association in 2011. Businesses can no longer have the goal of meeting the customer's expectations\; the goal today must be to exceed them.  What does that look like from the customer's perspective?  Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to "Wow" the customer.  You will learn about how customers create their perceptions of you\, your employees and your business. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone\, from any industry\, at any level.  Topics include:\n\n\n	Three Customer Level Types\n	Creating Emotional Attachments\n	Perception Becomes the Customer's Reality\n	The Three Levels of Listening\n	Using Pedestal Words\n	How People Judge Us
X-ALT-DESC;FMTTYPE=text/html:EXCEEDING CUSTOMER EXPECTATIONS<br />\n<img alt="" height="776" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/684/Image/Luncheon10-16Revised1.gif" style="width: 600px\; height: 776px\;" width="600" /><br />\nThis session was voted <strong>one of the top two keynotes in the world</strong> by the Meeting Professionals International Association in 2011. Businesses can no longer have the goal of meeting the customer&rsquo\;s expectations\; the goal today must be to exceed them.&nbsp\; What does that look like from the customer&rsquo\;s perspective?&nbsp\; Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to &ldquo\;Wow&rdquo\; the customer.&nbsp\; You will learn about how customers create their perceptions of you\, your employees and your business. You will walk away with actionable information with which to make changes the very same day. <span style="color:black\;">This session is t</span>argeted to anyone\, from any industry\, at any level.&nbsp\; <span style="color:black\;">Topics include:</span>\n\n<ul>\n	<li>Three Customer Level Types</li>\n	<li>Creating Emotional Attachments</li>\n	<li>Perception Becomes the Customer&rsquo\;s Reality</li>\n	<li>The Three Levels of Listening</li>\n	<li>Using Pedestal Words</li>\n	<li>How People Judge Us</li>\n</ul>\n
LOCATION:University House 22975 SE Black Nugget Rd Issaquah\, WA 98029
UID:e.684.3102
SEQUENCE:3
DTSTAMP:20260425T004329Z
URL:https://business.issaquahchamber.com/events/details/luncheon-3102
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